General @ Wednesday June 24, 2009 05:36 pm by WunderKraut
I bought the kids the Wii game LEGO Star Wars: The Complete Saga a few months ago. Since it’s an older game, it was only $20. At the register (Toys R Us), the lady asked if I wanted to buy the protection plan for the game. I automatically gave her my standard answer of no. But then I hesitated and asked about it. She explained that it covered the game for a year. If anything happened, even scratches, I would get a new game.
Wow! What a bargain!
Kids are rough on DVD’s, CD’s and video games. I love DVD’s and CD’s but let me tell you, VHS and cassette tapes could go through hell and back and still work. I’ve even cut a VHS tape and spliced it back together. Not so with DVD’s and CD’s. One bad scratch and it’s over!
So, as expected, the Star Wars game (very fun BTW) got a big old scratch and wouldn’t work in the Wii.
No problemo, I have my $3.99 protection plan!
I ran by Toys R Us and they explained that since it had been over 30 days since I purchased the game, I had to deal with the protection plan people and handed me a pamphlet on the coverage.
Looking back, that is where I went wrong. Should’ve asked for the pamphlet prior to purchasing the protection plan.
Why?
You guessed it, damages due to accidental handling (i.e. scratches) are not covered.
The lady lied to me. Well that is a strong word. She mislead me.
I am left to call Toys R Us to complain about how I was mislead.
But ultimately, it is my fault on two levels. The first is because I let the kids handle the game themselves and the second because I didn’t ask to see details on the plan.
Oh well, one born every minute.
4 Responses to “One Born Every Minute…”
No. She lied to you.
She probably doesn’t understand the policy herself. So, she passed along misinformation, most likely unintentionally, which would be, as you said, misleading. However, as an employee of the store, a cashier who’s hawking the program, there is an expectation that she should know something about the policies behind the service she’s selling.
Now, on to the important stuff … that game rocks! I love it on Wii and we bought it for Gabriel for the DS as well. He completed the game a while ago. The great thing about these Lego games is that you have an infinite supply of lives. Perfect for younger players. You should try Lego Indiana Jones also. A little more challenging than Star Wars (at least, I found the puzzles to be a little more complex) but still a lot of fun. I’ve heard that Lego Batman isn’t anywhere near as fun as SW or IJ though.
I love the game too. That is why I will be forking out $20 tonight to get a new copy. It’s worth it.
The fun part is that when the boys get stuck on a level, they leave it for me to do when I get home. After dinner, they hand me the controller and ask me to get them past the level. I feel so useful!
Nate’s birthday is coming up and the LEGO Indian Jones game will be a great one to get. We are looking forward to the new Indian Jones game that is coming out soon…looks like a ton of fun.
um, truth be told i think Grant got a hold of it when it was on the little rocker. so sorry….i can replace.